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Bates Research  |  03-10-23

What is the Purpose of Consumer Protection Laws?

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Consumer protection laws are designed to protect consumers from deceptive practices and products. These laws help to keep sellers honest and to protect purchases of goods from fraudulent or deceptive marketing. Consumer protection laws are enforced by the Federal Trade Commission, and businesses that fail to maintain compliance with federal consumer protection laws could face severe consequences. At Bates Group, our team of experienced consultants can provide consumer protection law compliance assistance. Call us today to learn more. 

What are Consumer Protection Laws?

The Bureau of Consumer Protection with the Federal Trade Commission (FTC) is responsible for stopping unfair, fraudulent, and deceptive business practices that negatively impact consumers. Consumer protection laws are varied and multiple, ranging from laws about robocalls, scams, fraud, deceptive advertising, credit reporting, environmental claims, and much, much more. 

Key Consumer Protection Laws

While there are dozens of laws that are designed to protect consumers, there are three that stand out as especially important: 

  • Federal Securities Act. The Federal Securities Act was the first piece of legislation passed that was designed to regulate the stock market. There are two primary goals of the legislation: First, to ensure that businesses cannot engage in misrepresentation and fraudulent activities in the securities market, and second, to improve transparency and informed decision-making around investments. Today, investors are entitled to receive financial information regarding securities that are offered for public sale. A breach of the securities act can lead to large fines and even prison time. 
  • Fair Credit Reporting Act. The Fair Credit Reporting Act, or FCRA, regulates the way in which credit reporting agencies can collect, share, and use consumer report data. The FCRA gives consumers the right to know when their data is used to deny a loan or line of credit, provides access to one’s own credit report, restricts others’ access to one’s credit report, and more. 
  • Dodd-Frank Act. Officially called the Dodd-Frank Wall Street Reform and Consumer Protection Act, the Dodd-Frank Act arose out of the 2008 financial crisis. The act reorganized the financial regulatory system, created new agencies, restricted the emergency lending power of the Federal Reserve, and put in place regulations to prohibit lending companies from taking advantage of consumers. 

Why a Compliance and Risk Management Program is Essential For Your Firm

Compliance with consumer protection laws and regulations is essential to every bank, lender, or MSB. Your company must have a comprehensive and effective compliance program in place to avoid penalties, fraud, losses to customers, and other types of liability.

Every financial company should have a compliance risk-management program that is specifically designed for the company based on size, relative risk, and operational details. There are different components to these programs, such as:

  • Policies and procedures for each role in the organization that ensure consumer protection compliance
  • Monitoring, internal controls, and audits to test the effectiveness of the program
  • Regular risk assessment
  • Having proper management information systems
  • Oversight from senior management or board of directors
  • Training for employees subject to the compliance program

Consumer Compliance Protection from Bates Group

Consumer compliance protection is an essential part of how your business is managed and operated. If a business fails to comply with consumer protection laws, it could face severe consequences. At Bates Group, our consumer protection compliance consultants can help. Reach out to our team today for services and expertise you can count on.